Ernest Care is for you.
At Ernest, client satisfaction is our top priority. We pride ourselves in providing fast, accurate solutions through our team of highly qualified Ernest Care professionals who treat your business issues with utmost care. Ernest’s top-level customer service has diligently worked to maintain a customer retention rate of less than 1.5 percent churn across our entire customer base. How do we do it? Our people. Ernest Care offers the willingness and ability to solve problems unlike any other communications company.
Experience all sectors of our Top-level Customer Care:
Consultative Care – Quick and thorough pricing proposals for all services and locations
Conversion Care – Dedicated Project Management teams for pre-migration audit
Consolidation Care – Aggregation of billing and services
Client Retention Care – Account management and churn reduction
All of the Ernest Care teams work in tandem to bring our clients the best possible service from pre-sales and through migration.
Ernest manages all conversions as a project with a dedicated team assigned to:
- Ensure the on-boarding experience is positive
- Audit and thoroughly review all lines to be moved to Ernest, understand required features, contract issues
- Schedule and host a Client Implementation/Kickoff call prior to any migration
- Provide detailed reporting during conversion process