ERNEST COMMUNICATIONS, INC. CHOOSES CONCRETIO’S TRS PROVISIONING SOLUTION NATIONWIDE

ALPHARETTA, GA -- Ernest Communications, Inc. (www.ernestgroup.com), a leading provider of local and long distance services announced that it has selected Concretio’s TRS® suite of provisioning products to upgrade and enhance their ability to provide customer service for local and long distance phone services nationwide.

Jay Morris, Senior Vice President Ernest Communications, Inc. said, “This is another step we are taking towards delivering the highest quality of service to our customers. Our goal is to always find ways to improve our M&P’s that in turn help our customers improve their bottom line. In order for us to deliver on that promise, we are further automating our back office provisioning and customer interfaces and decided that Concretio was the right choice.” Mr. Morris went on to say, “We also believe that efficiencies are more important than ever and having a nationwide provisioning platform that is integrated with other parts of our OSS will provide instant payback.”

John McManus, Concretio VP, said, “UNE-P is not going away. It is just going to change and part of that change is the decrease in margins.” Mr. McManus went on to say, “To offset the decrease in margins the smarter CLEC’s are looking to maximize efficiencies and reduce other costs they can control and one of them is their OSS.” John finalized his comments with, “And Ernest Communications is going to be one of those companies that survives and thrives this change in the telecom space.”